F A Q ' S
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D E L I V E R Y
Can you provide an estimated delivery date?
Once your order is placed, you'll receive a confirmation email with your estimated delivery date. Most orders arrive within 6–13 business days depending on your location.
Are there faster delivery options available?
At this time we offer standard shipping on all orders. We're working on adding express options soon — stay tuned.
Will I receive a tracking number or link?
Yes. Once your order ships you'll receive an email with your tracking number. Allow 1–3 business days for tracking to update after dispatch.
Are there any countries/regions you don’t ship to?
We currently ship to the United States and select international destinations. If your country isn't available at checkout, feel free to contact us at help.crozyx@gmail.com.
S H I P P I N G
Do you ship via USPS, FedEx, DHL, India Post, etc.?
We ship via standard international carriers depending on your location. The carrier is assigned automatically based on your shipping address.
What are the estimated delivery times for domestic and international orders?
US orders: 6–13 business days. International orders may vary. Processing time is 1–3 business days before dispatch.
Is the packaging eco-friendly, gift-wrapped, or branded?
All orders are shipped in clean, discreet packaging. We're currently working on branded Crozyx packaging — coming soon.
Are there multiple options for speed and cost?
Currently we offer one standard shipping rate per order. Express options are in development.
R E T U R N S
What items are eligible for return?
Items are eligible for return within 14 days of delivery, unworn, unwashed and with original tags attached. Sale items are final sale.
How many days do I have to return an item after delivery?
You have 14 days from the date of delivery to initiate a return.
What are the steps or link to request a return?
Email us at help.crozyx@gmail.com with your order number and reason for return. We'll send you instructions within 48 hours.
Is an exchange option available for size, color, or different product?
Yes. If your size isn't right we'll exchange it for the correct one, subject to availability. Contact us within 14 days of delivery to request an exchange.